Forward’s CarePod membership includes access to CarePod™ visits, fully immersive Virtual Visits with Forward doctors and 24/7 access to your Care Team so you always have a team there to support you.

We have many more CarePod locations opening across the country in the coming year, so keep an eye out for a CarePod near you!

Your Forward membership covers in-person CarePod visits, Virtual Visits with Forward doctors, 24/7 remote care in-app and access to health data via the Forward app. Forward becomes your health advocate ensuring you get the best care no matter what. This is all covered under your monthly membership fee, which means we don’t bill your insurance for the services we provide and there are never hidden fees or co-pays with Forward. See specifics below:

• General Health Assessments: Forward clinicians perform routine check-ups and health assessments to evaluate overall health status, measure vital signs, and screen for potential health risks or conditions.

• Preventive Care: Forward clinicians focus on preventive measures to maintain and improve health. This includes screenings (such as blood pressure, cholesterol, cancer screenings), counseling on lifestyle modifications (diet, exercise, smoking cessation), and health education to promote healthy behaviors and minimize health risks.

• Diagnosis and Treatment of Common Illnesses: Forward clinicians diagnose and treat a wide range of common illnesses and minor injuries, including respiratory infections, ear and sinus infections, urinary tract infections, allergies, minor sprains or strains, and skin conditions like rashes or dermatitis.

• Chronic Disease Management: Forward clinicians help manage chronic conditions such as diabetes, hypertension, asthma, heart disease, arthritis, or thyroid disorders. The focus is on ongoing monitoring, medication management, lifestyle modifications, and patient education to optimize health outcomes and prevent complications.

• Routine Care and Health Maintenance: Forward clinicians provide routine healthcare services including gender appropriate care, contraceptive counseling, reproductive health services, and guidance on family planning.

• Mental Health Services: Forward clinicians help address common mental health concerns such as anxiety, depression, stress management, and behavioral issues.

• Coordination of Care: Forward’s care team helps to manage referrals, coordinate diagnostic tests, review results, and facilitate communication between different providers.

• Follow-up Care: Forward clinicians and care team help with follow up care including monitoring, follow-up visits, and management of chronic conditions, ensuring treatment plans are effective and adjusted as needed. Providers help track progress, and assess the response to treatment.

Forward provides and covers the cost of the following point-of-care lab tests, performed at the CarePod: Comprehensive Metabolic Panel, Lipid Panel, Rapid Urine Pregnancy Test, Rapid Strep A Test, Rapid Mono Test, Rapid HIV Test, POC Urinalysis, and POC Glucose.

If you have specific questions about what’s included, call us at 833-33-GOFWD

We're an everyday care provider with staff physicians trained in family or internal medicine, so our offerings are geared toward addressing many of your day-to-day needs, while also helping you avoid issues, identify problems early, and control chronic conditions before they become more expensive to treat. Membership also includes all consultations you have with Forward – whether that's at the CarePod, virtually, and in the mobile app. 

Services that are not part of our stated offerings are not included in your Forward membership.* 

These are things like:

• Imaging (MRIs, x-rays, CAT scans)

• Services requiring referral to a specialist (Cardiologist, Allergist)

• Elective or planned hospitalizations

• Urgent and emergency care, including hospitalizations

• Prescriptions

• Ongoing treatment for severe depression, anxiety, substance use, and other mental health needs

• Lab testing not included in membership (that is, other than common tests performed at the CarePod)

If you live in California, your Subscription also does not cover:

• More than thirty-six (36) in person or synchronous audio-visual telehealth visits with a licensed Forward healthcare provider (e.g., physician or nurse practitioner) during each twelve-month period of your Subscription; and

• More than thirty-six (36) in person or synchronous audio-visual telehealth encounters with an unlicensed Forward medical assistant (for example, visits where a phlebotomist performs a blood draw) during each twelve-month period of your Subscription (collectively, “California Excluded Services”, and together with Excluded Items, the “Excluded Services”).

*The scope of care is specified in the Forward FAQ, found at https://www.goforward.com/contact-us#faq. The Care Team is always available to answer your questions about which services are included in Forward membership.

The Care Team will always let you know if they recommend services not included in your membership and will work with you to anticipate and decrease out-of-pocket costs.

Still have questions? Give us a call at 833-33-GOFWD. We’d love to help.

If a member needs additional tests or procedures that are not included in their Forward membership, then we will work to help the member try to find a non-Forward option that fits their needs. If the member has insurance, that typically means that we coordinate with their insurance provider to facilitate specialist referrals, prescriptions, or emergency care within their provider network.

It is very important to understand that a Forward membership is not health insurance and is not a substitute for comprehensive health insurance. We encourage any person (including our members) who can afford it to maintain a separate comprehensive health insurance plan of their choosing.

Meaningful, lasting changes in health and lifestyle take time. Because of that, your Forward membership begins with a six-month commitment. We believe this gives you, your doctor, and your Care Team the necessary time together to build a lasting relationship and provide you with the support you need to reach your health goals.

You may cancel your membership at any time after the six month period, but we are unable to refund you for payments made before the cancellation.

Refunds take 5-7 business days to be processed and reflected in your account. You're welcome to restart your membership at any time.

Please contact us at goforward.com/contact-us to submit an inquiry to cancel or reactivate your account.

You will be charged for your first month of Forward on the day you sign up for your membership. You will then be charged monthly for your membership, on a go forward basis, on the same day each subsequent month. The monthly fee includes all services we provide. See what isn’t included in my Forward membership. Forward will never charge you a copay or send you an unexpected bill for a service we perform.

Individual memberships are $149/month for all our sites.

We typically have some great specials available for new members, so check out the website or speak with one of our membership advisors for more details.

We only see members over the age of 18.

Eligible HSA and FSA plans may be used to pay for Forward membership. Ultimately, it's up to your FSA or HSA provider to determine whether Forward's membership fee can be paid with your FSA/HSA funds. We're happy to provide documentation for you to submit to your FSA or HSA provider. Please reach out via chat or call us at 833-33-GOFWD for assistance.

Meaningful, lasting changes in health and lifestyle take time. Because of that, your Forward membership begins with a six-month commitment. We believe this gives you, your doctor, and your Care Team the necessary time together to build a lasting relationship and provide you with the support you need to reach your health goals.

• Prescriptions are not included in your Forward membership. You will be responsible for the cost. If you have insurance, this usually means that you will have the prescription coordinated and billed through your insurance, especially when prior authorizations are required. We’ll send the prescription to your local pharmacy, and can arrange for you to pick them up, or for them to be delivered to you at home!

• Your Care Team will always let you know if they recommend services not included in the membership and will work with you to anticipate and decrease out-of-pocket costs in case you need additional services (e.g., specialists, hospitalizations, prescriptions, labs, imaging).

Your medical history, which includes your current and past medical conditions, medications, drug allergies, and surgeries, helps provide context into your overall health. Forward uses your medical history along with your lab results, vitals and other health data to provide the most personalized care possible for you.

The more accurately you can answer, the better care we can provide to you. This is why it is important that you are honest and answer the questions to the best of your ability.