Personalized, Preventive Healthcare

You will be charged for your first month of Forward on the day you sign up for your membership. You will then be charged monthly for your membership, on a go forward basis, on the same day each subsequent month. The monthly fee includes all services we provide. [See What isn’t included in my Forward membership?] Forward will never charge you a copay or send you an unexpected bill for a service we perform.

If a member needs additional tests or procedures that are not included in membership, then we will work to help the member try to find a non-Forward option that fits their needs. If the member has insurance, that typically means that we coordinate with their insurance provider to facilitate specialist referrals, prescriptions, or emergency care within their provider network.

Our membership model can help bring predictability to spending on primary care. It is, however, very important to understand that a Forward membership is not health insurance and is not a substitute for comprehensive health insurance. We encourage any person (including our members) who can afford it to maintain a separate comprehensive health insurance plan of their choosing. 

We're a primary care provider with staff physicians trained in family or internal medicine, so our offerings are geared toward addressing many of your day-to-day needs, while also helping you avoid issues, identify problems early, and control chronic conditions before they become more expensive to treat. Membership also includes all consultations you have with Forward – at our locations, virtually, and in the app. 

Services that are not part of our stated offerings are not included in your Forward membership.* These are things like:

• Imaging (MRIs, x-rays, CAT scans)

• Services requiring referral to a specialist (Cardiologist, Allergist)

• Elective or planned hospitalizations

• Urgent and emergency care, including hospitalizations

• Prescriptions for ongoing needs and those not included in membership (that is, other than common generics kept in-clinic)

• Ongoing treatment for severe depression, anxiety, substance use, and other mental health needs

• Lab testing not included in membership (that is, other than common tests performed in-clinic)

*The scope of care is specified in your Patient Agreement, found at www.goforward.com/agreement. The Care Team is always available to answer your questions about which services are included in Forward membership.

The Care Team will always let you know if they recommend services not included in your membership and will work with you to anticipate and decrease out-of-pocket costs.

Still have questions? Give us a call at 833-33-GOFWD. We’d love to help.

Yes! You can sign up for the membership using your FSA or HSA card as you would any other credit card.

If you’d like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please reach out via chat or call us at 833-33-GOFWD. We’re happy to help set that up.

Meaningful, lasting changes in health and lifestyle take time. Because of that, your Forward membership begins with a six-month commitment. We believe this gives you, your doctor, and your Care Team the necessary time together to build a lasting relationship and provide you with the support you need to reach your health goals.

We’ve designed Forward to give you access to more information so you can feel in control of your health. That approach extends to include control over your personal health information.

Your data belongs to you. We do not sell your health data, and we implement tools like encryption to safeguard your privacy. 

We employ physical, technical, and administrative controls to protect your personal information. You can learn more about Forward’s use and protection of personal information by reading the Privacy Policy and Notice of Privacy Practices.

Yes! Members are able to gift 1 month of free membership to family and friends.

Sign up with one of our membership advisors, and you’ll receive your referral code right away. Give us a call at 833-33-GOFWD.

You will also be able to find your personal referral code in the Forward app once you download it.

Forward does not accept health insurance. Instead, we have a flat rate that covers all services offered by Forward – there are NO copays or deductibles.

Our flat rate keeps billing simple and empowers members to fully utilize our services – including in-person and remote visits, in-house labs, 24/7 chat, and personalized health programs.

Your monthly membership can be paid for with an FSA or HSA.

Like other forms of insurance, Medicare and Medicaid do not cover Forward’s membership fee. Members pay one flat rate that covers all services offered by Forward and Forward does not seek reimbursement from Medicare or Medicaid.

Forward’s preventive approach meets most day-to-day primary care needs and gives you consultations for a healthy future. As a Medicaid member (except in Colorado) or Medicare member you can enjoy these services at the same flat rate that all other Forward members pay.

In the event you need services that are not included in your Forward membership, we work to manage your out-of-pocket costs.

Yes absolutely. Insurance is not required to become a Forward member. Many Forward members are uninsured and benefit greatly from access to all of Forward's proactive and primary care services for one flat monthly rate. However, it is important to understand that Forward membership is not health insurance and is not a substitute for comprehensive health insurance. Whether you have insurance or not, you will pay the same flat fee for your care at Forward.

Forward is not health insurance and therefore does not fulfill the ACA’s health insurance requirement.