Our expert clinical team is committed to helping you with all your everyday care needs. Whether its reviewing findings from CarePod Visits, or having immersive Virtual Visits, or 24/7 in-app access to your Care Team, we'll work with you every step of the way in your long-term health journey.
Dr. Keith DesRochersStudied at OHSU School of Medicine
Dr. Laura BillietStudied at University of Alabama in Birmingham
You will be charged for your first month of Forward on the day you sign up for your membership. You will then be charged monthly for your membership, on a go forward basis, on the same day each subsequent month. The monthly fee includes all services we provide. See what isn’t included in my Forward membership. Forward will never charge you a copay or send you an unexpected bill for a service we perform.
We're an everyday care provider with staff physicians trained in family or internal medicine, so our offerings are geared toward addressing many of your day-to-day needs, while also helping you avoid issues, identify problems early, and control chronic conditions before they become more expensive to treat. Membership also includes all consultations you have with Forward – whether that's at the CarePod, virtually, and in the mobile app.
Services that are not part of our stated offerings are not included in your Forward membership.*
These are things like:
Imaging (MRIs, x-rays, CAT scans)
Services requiring referral to a specialist (Cardiologist, Allergist)
Elective or planned hospitalizations
Urgent and emergency care, including hospitalizations
Ongoing treatment for severe depression, anxiety, substance use, and other mental health needs
Lab testing not included in membership (that is, other than common tests performed at the CarePod)
If you live in California, your Subscription also does not cover:
More than thirty-six (36) in person or synchronous audio-visual telehealth visits with a licensed Forward healthcare provider (e.g., physician or nurse practitioner) during each twelve-month period of your Subscription; and
More than thirty-six (36) in person or synchronous audio-visual telehealth encounters with an unlicensed Forward medical assistant (for example, visits where a phlebotomist performs a blood draw) during each twelve-month period of your Subscription (collectively, “California Excluded Services”, and together with Excluded Items, the “Excluded Services”).
*The scope of care is specified in the Forward FAQ, found at https://www.goforward.com/contact-us#faq. The Care Team is always available to answer your questions about which services are included in Forward membership.
The Care Team will always let you know if they recommend services not included in your membership and will work with you to anticipate and decrease out-of-pocket costs.
Still have questions? Give us a call at 833-33-GOFWD. We’d love to help.
Yes! You can sign up for the membership using your FSA or HSA card as you would any other credit card.
If you’d like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please reach out via chat or call us at 833-33-GOFWD. We’re happy to help set that up.
Meaningful, lasting changes in health and lifestyle take time. Because of that, your Forward membership begins with a six-month commitment. We believe this gives you, your doctor, and your Care Team the necessary time together to build a lasting relationship and provide you with the support you need to reach your health goals.
We’ve designed Forward to give you access to more information so you can feel in control of your health. That approach extends to include control over your personal health information.
We do not sell your health data, and we implement tools like encryption to safeguard your privacy.